Must-read advice from the Motor Ombudsman
by Helen Jackson |
posted 10 January 2018
The Motor Ombudsman is the Ombudsman for the automotive sector. They're urging motorists to spend time doing research to check that the garage or dealership they use is accredited.
Why use an accredited garage or dealership?
Using an accredited business gives consumers important peace of mind. The retailer or repairer has committed to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for Service and Repair or Vehicle Sales.
These are a set of operating guidelines designed to allow businesses to deliver excellent customer service and workmanship.
This includes the use of clear pricing and invoicing. It also ensures their advertising is factually correct. It also means the business only carries out work which has been agreed beforehand with the vehicle owner.
Chief Ombudsman and Managing Director of The Motor Ombudsman, Bill Fennell says:
“When it comes to buying a car or having routine maintenance on a vehicle, consumers regularly have a large choice of garages in their local area. It can, therefore, be difficult to make a decision as to where to go. A few seconds of research is all it takes to ensure that the garage is accredited to us.”
Consumers have access to The Motor Ombudsman’s free and impartial Alternative Dispute Resolution (ADR) service. They can also access an Information Line should they have a complaint. ADR is a form of mediation between two parties and a quick and fair way of solving a dispute outside of the courtroom. This avoids the need for immediate legal action which can prove time-consuming, costly and stressful.
Motorists are able to easily identify whether a business is signed up to a Motor Ombudsman Code of Practice by using their website. Or they can look out for the trusted Approved Code and Motor Ombudsman logos on a dealer’s or garage’s premises or website.
Visit the website here: TheMotorOmbudsman.org/garage-finder