DVLA online fine paying service has been enhanced
by Helen Jackson |
posted 31 January 2018
The DVLA launched their online fine paying service back in 2016.
And since then the figures have shown that customers prefer using this online option, in fact, 70% of them.
As a result, the service has been extended and enhanced to improve customer experience.
The enhancements are designed to enable customers to easily deal with a broader range of fines. Customers can also sort their vehicle tax at the same time.
The fines are in place for drivers and vehicle owners that are caught using an untaxed or uninsured vehicle on the public road. In the past, paying the fine was a paper process. With customers finding this method administrative intensive, the change makes sense.
The DVLA has also improved how the digital service links up with other parts of GOV.UK. Up until recently, the online service for paying a fine was separated from the online service to tax the vehicle. This meant after a fine was paid, customers needed to find their vehicle registration document and head to a different service to pay their tax.
But now, the system has been redesigned to link up these two parts of the process. Once you’ve paid the fine, the system automatically redirects you to the ‘Tax Your Vehicle’ service page. Now there's no need to have your registration document to hand. There are plans to make further additions to the range of fines that can be paid online later this year.