Rental Damage Solution
by Becky Harrison |
posted 01 April 2021
New research reveals that some 2.57 million people claim that in the past five years they have rented cars that were damaged before they drove them away, and 705,384 said this had not been properly recorded by the rental companies. This helps explain why nearly one million people (957,307) say that since 2016, car rental firms have tried to make them pay for damage to vehicles that was already there before they left the forecourt.
In total, 21% of people who have rented a car in the past five years say they damaged it in some way, but only 20% say this was picked-up by the rental companies.
The findings are from Zegami, which has recently agreed a joint venture with automotive technology solutions provider Ebbon Group to develop smart repair and damage identification systems. The joint venture business, which is called Ebbon Intelligence, will enable car hire companies to accurately assess depth and detail of damage to vehicles during rentals, benefiting customers and firms.
Robert Pilkington, joint CEO at Ebbon Group, said: “Car rental firms need to ensure they record any damage to vehicles before they are given to the next customers, and any new damage when vehicles are returned. Without this, customer service levels are impaired, and it can also cost the car rental company a significant amount of money when that damage is missed”.