10-year anniversary for The Motor Ombudsman
by Helen Jackson |
posted 10 September 2018
The Motor Ombudsman is celebrating the tenth anniversary of the launch of its Motor Industry Code of Practice for Service and Repair. The Code was introduced in 2008 in response to the need to improve standards within the service and repair sector. It was also introduced to reduce the number of complaints from consumers.
Today, it is one of the four Chartered Trading Standards Institute (CTSI)-approved Codes to be offered by The Motor Ombudsman. This covers the entire customer purchase and vehicle ownership experience, and it's also the most comprehensive and longest-running Code of its kind.
Unveiled with the backing of the Office of Fair Trading (OfT), consumer groups and the service and repair sector, the Code was designed to ensure that individuals receive an honest and fair service. So that when consumers visit an accredited business’ premises for work on their car, they can be confident in their decision.
Since then, the Service and Repair Code has evolved and been refined in its content during the last 10 years. These changes accommodate the arrival of the Consumer Rights Act and Alternative Dispute Resolution (ADR) Regulations in 2015, as well as the transition from Motor Codes to The Motor Ombudsman the following year.
This means that over 7,500 independent garages, franchised car dealerships and vehicle manufacturer authorised repairers across the UK, which are now accredited to the Code, provide motorists with the very highest levels of service and workmanship.
All businesses that are signed up to the Code have agreed to:
- the use of honest and accurate advertising
- to open and transparent pricing
- to employ competent staff that act in the customer’s best interests
- to have a swift and effective complaints handling procedure in place should a problem need resolving with a consumer.
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said:
“The tenth anniversary of our Service and Repair Code is significant. It is not only an important milestone in the history of the Code, but it’s also a cause for celebration of the sustained efforts that have been made by businesses, through the means of self-regulation, to reverse the negative image that tarnished the service and repair arena in 2008.”