Review and road test of the Mercedes-Benz V-Class (2015 - 2018)
By Jonathan Crouch
One thing Mercedes' big V-Class isn't short of is space. Post-2015 'W447'-series version of this model is a People Carrier in the truest sense and it's only real competition comes from other large, van-based MPVs - or public transport. In using it, you might be on a shopping spree, heading out for a mountain bike holiday in the Alps or driving prominent guests to a red carpet event. Either way, if you want to take up to eight people and their luggage in a vehicle that makes a very high quality statement, then it's a difficult option to ignore. Here, we consider the 2015-2018-era version of this model as a used buy.
5dr MPV (2.1 diesel [220d/250d]
There aren't many alternatives open to you if a really sizeable People Carrier is needed from the 2015-2018 era that can take seven or eight people plus all their luggage. And if that MPV must make a really sizeable statement of quality, the options reduce to just one: this Mercedes V-Class.
Like its most direct competitor, Volkswagen's Caravelle T6, the only way that this V-Class can offer up to eight seats and appreciably more space than is already available from cheaper Ford Galaxy or Volkswagen Sharan-class large People Carriers is to be commercial vehicle-based. In this case, on a Mercedes Vito. That might not be the biggest van that Stuttgart makes but it's quite large enough to create in the V-Class a very sizeable MPV indeed.
Back in 2015, the objective here was to finally overtake that Volkswagen Caravelle rival we just mentioned and establish a Mercedes benchmark in this segment. That was something this 'W447'-series design's MPV predecessor models - the original V-Class of the Nineties and the Viano of the early Noughties - never managed to do. The first V-Class was plagued by reliability problems and the subsequent Viano looked and felt embarrassingly cheap.
For this modern generation V-Class though, the prospects were much better. Gone was the Viano's plasticky van-like cabin and frumpy front end. Gone too was that car's slow-witted auto gearbox and its thirsty V6 engine. The ponderous handling was sharpened up as well, while inside, buyers could have the sort of luxury they'd expect from Mercedes' S-Class limousine - but with a lot more passenger space. With the biggest of the various body styles - the Extra-Long version - and up to eight people could be accommodated. Add in class-leading safety and the option of cutting-edge connectivity and the scene seemed to be set for a super-large People Carrier that at last might be able to properly justify the Stuttgart brand's premium pricing. Sure enough, well over 200,000 V-Class models were sold in the 2015-2018 period before a revised range was announced in early 2019. It's the pre-facelifted 'W447'-series model we look at here.
What You Get
This Stuttgart brand claimed that this 'W447'-series V-Class was here really 'the Mercedes amongst MPVs', rather than a minibus version of the brand's Vito van with a bit of extra chrome trim. And buyers were certainly more inclined to believe that with this post-2015 model, the designers having made more of an effort than ever before to differentiate this model from its commercial Vito Tourer stablemate. The main design changes were made at the front where a sculptured V-shaped bonnet merges smoothly into the chrome frame of the upright radiator grille with its three-dimensional centrally positioned three-pointed star.
Space, Mercedes tells V-Class customers, is the true definition of luxury and on that basis, this MPV must be very luxurious indeed, given its enormous square dimensions. Just how much space we're talking of here depends on the body style you choose. The brand's previous Viano model came in 'Compact', 'Long' and 'Extra Long' sizes. This V-Class was launched in 'Long' and 'Extra Long' sizes, with a shorter 'Standard length' body shape alter added at the bottom of the range. All variants are the same height, a 1,880mm figure that's slightly lower than that of the old Viano to enable easier access for V-Class drivers into places like car washes and low-roofed multi-storey car parks. From new, the two longer derivatives were available in either 7 or 8-seater formats.
In terms of length, we'd want to super-size things with the biggest Extra Long variant, which extends the 4,895mm length of the 'Standard' model out to 5,370mm. That extra 475mm of additional length gives you more options - not only in terms of the number of people you can carry but also in terms of being able to deal with everybody's luggage without resorting to things like roof boxes and trailers. That's the main difference between MPVs that are merely large - like Ford's Galaxy or Volkswagen's Sharan - and those like this one that are van-based and super-sized. Fill up a Galaxy or a Sharan with seven people and there's only around 300-litres of cargo space to play with - not nearly enough for everyone's baggage. In contrast, lifting the tailgate of the Extra Long V-Class model reveals a space more than four times bigger.
Not that you do have to lift it. For a start, this V-Class model's rear door is electrically-operated but quite apart from that, there's also the convenience of a separately lifting rear glass section if all you want to do is throw in a few lighter items - or perhaps you don't have the space to open the complete tailgate. If you go the whole hog and take second and third row seating out (not easy because the chairs are pretty heavy), your V-Class will be able to function as an impromptu removals van, in 'Standard' form taking up to 4,200-litres and in 'Extra Long' guise swallowing up to 5,010-litres.
So, that's covered packages. But what's this Mercedes like for people? Well, up-front, it's very nice indeed. The fascia is a smart two-section design, with upper and lower parts separated by a three-dimensional trim element that tries to give the cabin a feel of width. Look around you and the two staples of 2015-2018 model-era Mercedes cabin style are present and correct. There are four round chrome-ringed air vents with metallic cool-touch finishing, while between the two in the centre sits a prominent iPad-style infotainment screen, its free-standing positioning smacking either of after-thought or inspired design, depending on your point of view. Move into the second row and in a seven-seat model, the electric sliding doors you get on both sides of the vehicle glide back to reveal two individual reclining chairs.
They're reasonably comfortable too, featuring double armrests and reclining backs. Go for the two larger body styles and the eight-seater cabin layout option will give you three slightly narrower seats in the middle row. As you'd expect, the outer middle row seats tilt forward to allow access to the very back of the vehicle. And third row seating that accommodates three people and for once in an MPV feels spacious and airy. Large families will also like the fact that two child seats could be clipped into the two outer seats while still leaving plenty of room for an adult to sit between the kids in the middle.
What to Look For
Most V-Class owners in our survey were satisfied, but inevitably, there were some who'd experienced problems. There were problems with front exterior door handles not being installed correctly. And on models with swivelling front seats, the wire fixings might work loose when the seat is moved (though this issue was resolved after upgraded wiring was introduced post-June 2017). A few buyers had issues with the front passenger airbag light failing to illuminate, which caused the need for a reprograming of the airbag control unit. In another instance, the clock spring in the steering column broke, causing warning messages to appear in the instrument cluster. Work on the steering column was needed to resolve the problem. There was also an issue with the bearing retaining clip on certain models. Some cars also needed updated software to reduce their NOx emissions. Check if this has been done.
Otherwise, it's just the usual stuff. Check for signs of damage to the bodywork and alloy wheels. Even though all V-Class models came with parking sensors, there may be some and top-spec variants with wide alloy rims are particularly prone to scratches. Check for uneven panel gaps and paint flaws. Inspect the electrics and the air conditioning functionality - it should blow our really chilled air. Some owners in our survey complained of un-Mercedes-like squeaks and rattles.
(approx based on a 2015 V220d - Ex Vat) An air filter is around £10-£12. A fuel filter is around £52-£71. An oil filter is about £8. Front brake pads sit in the £25-£48 bracket for a set. Rear pads cost in the £21-£44 bracket. Front brake discs cost in the £72-£98 bracket. Rear brake discs can cost in the £50-£110 bracket. Wiper blades are in the £6-£12 bracket. A water pump costs in the £124-£153 bracket.
On the Road
With this 'W447'-series model, Mercedes tried hard to improve the ride and handling package that its biggest People Carrier could offer. Hence the standard 'Agility Select' system that allows you to tweak throttle response, gear change timings and feedback from the 'Direct Steer' speed-sensitive steering to suit the way you want your V-Class to respond. Plus there's 'Agility Control' adaptive suspension, a set-up able to tweak the damping to suit road conditions. Ultimately, all these efforts aren't really enough to make the dynamic experience on offer here in any way rewarding, but the overall compromise is decently impressive by the moderate standards of the super-sized MPV class.
Under the bonnet, the V-Class range from the 2015-2108 era is based around Mercedes' familiar 2.1-litre four cylinder diesel, offered in 163bhp guise in the base V220d model or in 190bhp form in the top V250d variant. In this country, there was no manual gearbox option, so buyers will find all models equipped with the brand's smooth-shifting 7G-TRONIC PLUS seven-speed auto transmission. Use that in the 'Agility Select' system's 'Eco' mode and the V250d variant will manage 44.8mpg on the combined cycle and 166g/km of CO2.
This V-Class may occupy something of a forgotten backwater in the Mercedes product range but it's still a model that makes a lot of sense. In fact, assuming that you can't face budget-brand transport and don't want something that's very obviously a minibus, we'd argue that there aren't too many options to V-Class motoring if you need to transport up to eight people in the kind of style to which they'd doubtless quickly like to become accustomed.
Volkswagen's Caravelle is the obvious alternative but, in the form of this Mercedes, it a very credible competitor in this segment. Yes, you pay more money for this V-Class but you also get a lot more in return - a classier look, a much nicer cabin and a far more sophisticated driving experience. In a Caravelle - even a very nice one - you never really forget that you're in a converted van. Here, in contrast, the ambience is far more that of a luxury limousine. Despite that, with its rare combination of spacious seating and generous luggage capacity, this Mercedes is a paragon of practicality, beautifully bridging the gap between MPV and minibus. What it all boils down to is that if you want a car, buy a car. If though, you need a People Carrier, buy one that can really do the business. The V-Class is part of a small but very select breed of models answering that calling.
Mercedes-Benz V-Class (2015 - 2018) review by Jonathan Crouch