motor codes feature
backed by the government and the society of motor manufacturers and traders (smmt), the trade association for the united kingdom motor industry, motor codes is the self-regulatory body for the motor industry. its voluntary membership of thousands of garages is committed to maintaining high standards throughout the new car sales process, administration of new car warranties and car service and repair.
So, whether you're buying a new car or need a service or repair job carrying out, use the Motor Codes garage finder on www.motorcodes.co.uk to look for businesses in your area that are committed to the Trading Standards Institute-approved codes of practice.
Motor Codes was set up by the motor industry to act as the self-regulatory body for the automotive sector and is a wholly-owned subsidiary of Society of Motor Manufacturers and Traders (SMMT).
Motor Codes is responsible for operating three Codes of Practice:
Motor Industry Code of Practice for New Cars - Trading Standards Approved
The New Car Code was the first code of practice in any industry to gain 'full approval' from the Office of Fair Trading and continues to provide protection for car buyers under the new Trading Standards Consumer Codes Approval Scheme.
The Code commits car manufacturers to providing high levels of customer satisfaction as a core element of their business and sets out guidelines from advertising, parts supply, through to new car warranties. Over 99% of all new cars registered in the UK are covered by the Code.
Motor Industry Code of Practice for Service and Repair - Trading Standards Approved
The Service and Repair Code was developed as a means of recognising quality within the industry and promoting peace of mind for motorists. It helps motorists identify responsible garages, offers a structured advice and complaints procedure and promotes good customer service.
Around 7,500 garages in the UK subscribe to the Code and millions of motorists benefit from its protection and standards, in addition to the free advice line and dispute resolution service.
Motor Codes has full Trading Standards approval for its Service and Repair Code, meaning that subscribing garages can display the 'TSI' logo alongside the Motor Codes tick, to further reassure motorists. The Code commits subscribing garages to:
? Honest and Fair Advice
? Open and transparent pricing
? Completing work as agreed
? Invoices that match quoted prices
? Competent and conscientious staff
? A straightforward and swift complaint procedure
Motor Industry Code of Practice for Vehicle Warranty Products
The Vehicle Warranty Products Code regulates the sale and administration of over 3 million aftersales products such as extended warranties, roadside assistance and MOT Test Insurance. The Code aims to promote and safeguard the interests of motorists by helping them identify better businesses and warranty providers committed to delivering first-class customer service.
What products does the Code cover?
? Mechanical Breakdown Insurance (MBI)
? Service Contracts (guarantees/extended warranties)
? Roadside assistance
? MOT insurance
? Tyre insurance
? Key insurance
? Guaranteed Asset protection (GAP)
? Vehicle Replacement insurance (VRI)
? Return to Invoice Insurance (RTI)
In order to remain as a member of Motor Codes, garages must comply with the trading standards approved Motor Industry Codes of Practice for service and repair. this should provide motorists with reassurance that their vehicles will be in the best possible hands when choosing a Motor Codes garage. Look out for the Motor Codes 'tick' logo the next time your vehicle needs service or a repair. You can find your nearest member garage by logging onto www.motorcodes.co.uk.
Information taken from motorcodes.co.uk